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Coronavirus: Customer support

Important information about our services and the best ways to contact us.

Guernsey Electricity is following all relevant advice related to the containment of COVID-19. We’d like to reassure customers that we will continue to prioritise the continuity of electricity supply to our customers and have put in place appropriate steps to ensure this.

Emergencies

Call our Freephone number 0800 587 0285 or 01481 200700. Call this number if you are experiencing an electrical emergency, such as not being able to receive any electricity or have noticed anything dangerous. Lines are open 24 hours a day

Home Visits
Essential home visits may go ahead; however, an additional risk assessment will be carried out beforehand to ensure it is safe to do so for both, the customer and our electrician. Call 01481 200700. Lines are open Monday- Friday 09.00-17.00

Shop and deliveries 
Our showroom will be re-opening on 8th June. Until then, we are continuing to offer a remote service and home delivery across our range including TV and audio, kitchen and home appliances. Please email us at shop@electricity.gg with your phone number and we will respond as soon as we can.

Lines are open Monday- Friday 09.00-17.00 (for contacting our team)

How to contact us

Our staff are still available to provide our usual services and support to customers, however, please be patient with us during these times. Our team is experiencing a high volume of calls alongside new ways of working. Where possible please help us by using our online services. You can pay your bills, submit meter readings, submit a home moving form online  

Tell us you are moving home       Submit a meter reading       Make a payment 

You can still call our customer service team on 01481 200700. Lines are open Monday- Friday 09.00-17.00

Worried about paying your bill?

We are asking all businesses and customers that are worried about paying their bill because of the effects of Coronavirus, then please call us to discuss on 01481 200700 Monday- Friday 09.00-17.00 

Please see the advice and support that the States of Guernsey are able to offer island businesses and workers here.

Please see our tips on how to save energy and to keep your bills down

Prepayment meters :Customers can continue to top-up their Paywise prepayment card at locations listed here. If you are self-isolating or unable to go out then we suggest you ask a friend or family member to top this up for you. If this is not possible, then please call 01481 200700 or email customer.accounts@electricity.gg. Lines are open Monday- Friday 09.00-17.00

We have now extended our friendly hours to cover the complete weekend period between 4.30 pm on Friday to 9.00 am on Monday. This means that if your credit runs out at anytime during the weekend, then your supply will remain on. However please note that any electricity consumption during this friendly period will accumulate and will be deducted from the available credit balance the next time that you top-up the meter.

Customers who pay quarterly: Customers, who pay quarterly will continue to receive quarterly bills and can pay in their usual way here.  Learn about the various ways to pay your bills here.