For our full Terms and conditions of supply you will need to refer to the Electricity Law 2001.
The person named on our statements is registered as the "Customer" at the supply address shown. Please advise Guernsey Electricity immediately if this information is not correct.
If you have any queries regarding tariffs please contact Customer Accounts on 241975. Customers are advised that telephone calls may, from time to time, be monitored for training and quality control purposes.
In accordance with Section 15(1) of the Electricity Law 2001, Guernsey Electricity Ltd. will accept no liability for any economic, consequential or other indirect loss arising from a temporary interruption of supply caused by testing or any other purposes connected with the efficient working of the company. In particular we shall not be liable for loss or damage to electrical or electronic equipment, computer data, refrigerator or freezer contents (or any resulting damage) due to an interruption to the electricity supply. Your household insurance may be able to provide you with cover for these risks.
Under the terms of the Electricity Law 2001, Guernsey Electricity Ltd is required to comply with regulations to ensure that supplies of electricity are produced and provided to you safely. We would remind customers that you should always use electricity safely. Never use electricity in any way likely to cause damage to property, interference with the supply of electricity, or a risk to anyone's health and safety. It is good practice to have the electrical installation in your property checked on a regular basis to ensure that it is still safe to operate.
Special attention is drawn to Schedule 2 Section 1(3) of the Electricity Law 2001 which requires customers to give not less than two working days notice before they quit any premises supplied with electricity. In the absence of any notification, the customer will be liable for all charges arising up to the day of the next meter reading or the date any subsequent customer requires a supply.
We will send you regular bills. Some of these may be estimated. Sending in your own reading will help us provide you with an accurate statement of account.
If you pay your bill after it arrives, we allow 21 days credit from the date on the bill. However, the law enables us to ask for security against future bills if your account is paid late.
The reading of the meter shall be conclusive evidence in the absence of fraud of the value of the supply. If the meter is damaged, slows down or stops we reserve the right to base your bill on a reasonable assumption of your usage based on previous consumptions.
If you take your supply through the medium of a prepayment meter, it is your responsibility to ensure you have sufficient credit for the amount of energy you require.