Privacy Statement

Guernsey Electricity wants you to feel confident that your privacy will be safeguarded whilst using this web site and to be able to make informed choices regarding your use of it. In addition Guernsey Electricity maintains a database of all contact and customers' names and addresses which is held centrally for use by all corporate applications.

The statement below explains our approach to this important matter. Please read on for more detail about our privacy policy and our approach to data protection generally.

Data Protection (Guernsey) Law 2001

Guernsey Electricity is a data controller for the purposes of the Data Protection (Bailiwick of Guernsey) Law 2001. It has registered with the Data Protection Commissioner details of the types of personal data it holds, together with the reasons for keeping such data and general details of the types of persons and countries where personal data is shared for processing or other business reasons.

Guernsey Electricity and its staff keep, use and process your data in accordance with the provisions of the above law.

Your rights under the Law

The Data Protection Law provides you with certain rights, including the right to be given a copy of any personal data, relating to you that is held by Guernsey Electricity Limited. If you wish to exercise this right you should write to the address highlighted below enclosing the £10 fee allowed by the Law.

Guernsey Electricity will then arrange for you to receive, within 60 calendar days, a copy of any personal information held.

The Law also provides that you have the right to correct any personal data and in certain circumstance the right to have personal data removed. Again, any enquiries should be sent to the address below. Guernsey Electricity will then have to respond within 60 calendar days. No fee is payable in this regard.

If you have any questions concerning data protection at Guernsey Electricity please write to:

The Data Protection Officer,
Guernsey Electricity,
FREEPOST,
Guernsey,
GY1 5SS.

This address should also be used if you do not wish your personal information to be used in any of the ways described in this notice, or if you do not wish us to disclose information to any persons or group of persons.

Please note however, that should you decide not to allow us to collect, use and process your personal information, it may be that in some cases any business dealings that we might have with you will take longer to progress and in some cases may not be possible at all. Guernsey Electricity may also in certain circumstances be obliged by law, to disclose information.

"Links" to other sites

We do not review or have any control over third party sites obtainable via the Guernsey Electricity or related web sites. Consequently we would suggest that you review the privacy policies of such third party sites and satisfy yourself that your privacy is adequately protected before entering any personal data into such sites.

What information do we collect? Why do we need it? What do we do with it?

"Cookies"

Cookies are small pieces of information that are sent to your computer's browser when you access a particular website. When a cookie arrives, your computer's browser generally saves this information in a file on your hard drive. When you return to the same site or a site owned by the same company, the stored information can be sent back to the website's owner along with your new request for a web page.

Guernsey Electricity uses "cookies" in the following ways;

To enable us to develop the web site, and for statistical purposes. Statistical information will be kept in an anonymous format so that it will not be possible to identify any individual.

2) We may also use the information we collect to personalise your use of the site so that it reflects your particular interests.

If you do not wish to allow cookies on your hard drive it is usually possible for you to block or prevent your web browser from accepting the data necessary to enable this to be done. This may however restrict some of the functionality that you might otherwise receive from the site.

We will retain "cookie" information for as long as may be necessary for statistical or operational reasons.

Automated Payment Process - Credit and Debit Card Information

You may wish to pay an account using your credit or debit card via our online payments facility. To facilitate this Guernsey Electricity has secured the services of a company known as Paypoint .net which is a secure, online, real-time payment service provider, supporting all major credit and debit cards.

Guernsey Electricity will ask you to supply your customer reference, name, amount to pay, supply address and email address. This information may be kept for a period of up to 6 years for accounting purposes by Guernsey Electricity. You will then be transferred to a secure payment area maintained by Paypoint.net where you will be prompted for your credit/debit card details to complete the transaction. This will process your payment and provide Guernsey Electricity with confirmation and details of your payment. These details include your IP address. This information is retained for six years as part of Guernsey Electricity's accounting records.

Guernsey Electricity does not store, hold use or process electronically your Credit/Debit card details at any time.

On line Meter reading

Guernsey Electricity will ask you to provide your name, customer reference number and your e-mail address together with the meter readings. This information is required so that we can match your readings with your account. Information received is retained as long as may be necessary for billing, accounting and audit purposes and to enable us to contact you if there are any queries in relation to your reading or your account.

On line statements of account

If you wish to use this service you will be required to register with Guernsey Electricity and supply your e-mail address and your customer reference number. You will then be allocated a password which you should remember. Access to the on line accounts will require you to input your e-mail address and your password. Guernsey Electricity will store your e-mail address to enable you to use this service. This information will be retained for as long as you wish to continue to subscribe to this facility. If you wish to un-subscribe please e-mail customer@electricity.gg

Dial Before you Dig

We are happy to provide information on any electrical cables owned by Guernsey Electricity on your property. Please note that we can only provide information about property you own. We require you to supply the customer reference, your name and address and the address of the property together with details of your enquiry. An e-mail address is also required to enable us to reply by this method. You may also provide telephone and fax numbers if you wish us to contact you via these methods. We will also record your enquiry in case of future query.

Other

From time to time, the site may include polls, surveys, competitions or other promotional features. If you choose to participate, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
Handling other information

Guernsey Electricity may also collect and use information about you by means other than by use of this website. This may happen if you are in any of the following categories;

A Customer.

If you have an electricity account we will hold information about you and your supply. If you require us to carry out any work for you such as installing additional electric power sockets then we will hold information to enable us to carry out the work and send you the bill. If you require us to put in an electrical supply to your premises, we will hold details concerning you and your property. We will also keep details to enable us to process hire purchase, standing orders, direct debits and credit or debit card transactions.

If you purchase any items from our showroom or in connection with any work carried out then personal details associated with the transaction will be retained and may in certain circumstances be shared with suppliers. Suppliers require this information to enable them to contact you for any reason in respect of the product. This will include such things as claims under guarantee or warranty, product recalls/ after sales service or other design or quality issues.

Customer Complaints/Feedback

Guernsey Electricity may also obtain and use information about you if you make use of the Complaint Forms, Fault reporting or Customer Feedback forms made available to customers for customer service purposes. This information, along with similar information obtained from other sources are used for customer services purposes such as resolving any complaints and to provide statistical information for performance monitoring purposes. This information may be disclosed as required to the Office of Utility Regulation as part of Guernsey Electricity’s licence obligations.

Automatic Meter Reading (AMR)

The Company makes use of automatic meter reading technology which has the technical capability to record energy consumption readings at intervals of not less than once every half hour and allow profiles of consumption to be plotted accordingly. The ability to produce load curves if required allows Guernsey Electricity to identify system faults or losses or indeed to answer customers’ queries and provide customers with energy efficiency advice in respect of their electricity consumption.

CCTV

CCTV equipment is installed in Guernsey Electricity's showroom and in and around the Companies Hougue Jehannet and Vale Avenue premises .Video recordings are made for security ,the prevention of crime and related purposes and may be shared with the law enforcement agencies . Images are retained for as long as is necessary for the above purposes.

A Supplier.

We will hold information to enable us to control the work and to enable us to order, and pay for goods and services received.

An Enquirer.

If you write to us for any reason then we keep a copy of the correspondence together with any details that will enable us to respond in a timely and adequate manner.

A landowner or developer.

We may need to process personal data relating to electricity mains services or other electrical equipment on privately owned land.

We also maintain a geographic information system database.

E-Mail information

When you contact us by e-mail using the Web -call system or otherwise, your call will be acknowledged by an immediate e-mail response. However, in order for us to respond fully we will need to know your daytime telephone number. Your e-mail address will also be needed if you wish us to contact you in that way.

Telephone information

We may ask for your day-time telephone number to enable us to contact you urgently should the need arise, in connection with any call request or account payment facility. We may also ask you for a convenient time, AM or PM, when you may be contacted, for example, to agree access to allow work to be carried out.

Telephone calls may be recorded for training or monitoring purposes. Whilst on the telephone we may ask for further information depending on the nature of the call: for example, your customer account number and address.

If the call relates to the purchase of any appliance from our showroom, such as a guarantee claim or otherwise, we may ask for further details over the telephone. This will enable us to identify the item and assist us in resolving the problem. This information may also be retained for billing, claim management and statistical purposes.

We may also ask for a piece of information about you or your account. This will be used to provide added security particularly in respect of telephone enquiries concerning your account.

The information will be retained for so long as you continue to have a business relationship with Guernsey Electricity.

Marketing

Electronic Marketing

Guernsey Electricity does not use its website to collect personal information for any electronic marketing purposes. We will not use any e-mail addresses collected via this site or IP addresses for marketing purposes without the specific permission from the customer concerned.

Other Marketing

Guernsey Electricity may from time to time circulate by post, information regarding new tariffs, products, or general information to its customers. A separate database of customers who have not objected to us using their contact details in this way is held for this purpose. If you wish to indicate a preference regarding postal contacts, please write to the Data Protection Officer at the address shown above.

Disclosure to Third Parties

Unless specifically stated above, Guernsey Electricity will only disclose personal information in relation to the above and to its sites to persons within the Island and on occasion elsewhere, who have a need to know. This includes disclosures specifically required by or authorised by the law courts or any other legislation as well as other wise described earlier in this notice.

It may also include, depending on the circumstances, such persons as industry regulators, personal legal representatives, professional persons such as architects, lawyers or insurers and certain States Committees. The Data Protection Law binds all businesses and States departments in the same way as Guernsey Electricity.

We do not trade or sell customers’ names and addresses to any third party for marketing purposes.
Anonymous statistical information in aggregate form may be supplied to interested parties such as States departments, suppliers, trade bodies and consultants undertaking work on behalf of Guernsey Electricity.

How do we protect your information?

Guernsey Electricity hosts the web site in a secure environment and employs appropriate physical and technical measures .Guernsey Electricity complies fully with the relevant Guernsey Data Protection Laws. Our staff is bound by the requirements of the Computer Misuse Law applicable in Guernsey and receives information security and data protection awareness and other appropriate training.

In Summary

We will do all we can to ensure that your privacy is safeguarded. We collect information to enable you to be given the fullest possible service. The information is reviewed from time to time to ensure that it is retained only for so long as it remains relevant to our business relationship with you. From time to time we will need to review our policy and make any necessary changes. If we do this we will post the changes to this page. Please take the opportunity to ensure that you are always up-to date by visiting this page regularly. Please e-mail us or write to our Data Protection Officer at the address elsewhere in this notice if you have any questions or comments or concerns about privacy.

Paypoint.net Ltd

Paypoint.net is bound by the provisions of the UK Data Protection Act which is equivalent to the Guernsey Law, further information can be found in Paypoint’s privacy policy

Paypoint .net’s postal address is Tower bridge business centre East Smithfield London E1W 1 AW

Further information on Paypoint .net can be obtained from Paypoint FAQ

Back to Terms/Conditions of Business

28/10/2008