Electricity may not be your top priority, but our guide will give you a head start in running your home efficiently.

1. Let Guernsey Electricity know when you move out 

When the time comes, you need to let us know when you move out of your current home so we can read your meter. Complete the straightforward moving in form to ensure you're supplied with electricity when you’re settled in.

2. Set up your new electricity account

As soon as you move in, get in touch with us to set up an account for your new home. You can choose to pay your electricity bill in a number of ways:

Our Customer Accounts Team can set up a payment method that best suits your needs. Please call 01481 200700 and press 4 for assistance.

 3. Check which electricity tariff you’re on

Check if your meter is labelled with the tariff and the low-rate time bands. Usually, the meter is near the front or back door or under the stairs. It can also be outside the property in a weatherproof, accessible location.

If you live in a flat, your meter may be in a communal area. Depending on your property, there could also be more than one meter. If you can’t find the tariff information, call Guernsey Electricity on 01481 200700 to check which tariff your home is currently on.

There’s a range of tariffs available to suit your lifestyle – including the Super Economy 12 Tariff. It allows 12 hours of low rate electricity within a 10-hour period during the night and two hours during the day.

4. How is your water being heated?

Does your new home have a hot water cylinder? If it’s not set up correctly, you could be paying higher running costs. Water can be heated using a central-heating boiler or an immersion element, which acts in the same way as in your kettle.

If the hot water cylinder is only using the immersion element, check if a timer is controlling when it’s on. You could also save money by setting it to heat the water in your Economy 12 low rate times. If you don’t have a timer for your hot water cylinder, getting one installed could reduce your costs.

If you need advice, get in touch for a free visit from one of our energy advisors – just call 01481 200700 and press 5.

5. Does your property have electric central heating?

If the answer is yes, it’s worth checking how it works to ensure you get the maximum benefit and energy efficiency from the system.

Try contacting the original installer if their details are available or have a chat with one of the our energy advisors. To help minimise bills, an advisor can arrange a free home visit to make sure you’re on the best tariff for your installation.

There are several ways to heat your home with electricity including storage heaters, convector heaters, boilers, air source heat pumps and underfloor heating. If you think electric central heating could be right for you, just call 01481 200700 and press 5 to speak to an advisor.

When you switch to electric heating, you'll find the benefits really add up in ways you may not have been aware of. 

6. Are you considering any electrical installation work?

A new installation might mean you need an electricity supply upgrade or a new tariff to keep your running costs down.

You or your electrician will need to complete a Service Application Form, which are available online or from our shop on the Bridge. Our New Connections team will review the information and help you with criteria required.

7. Need new home appliances?

Whether it’s the latest energy-saving white goods or stylish home entertainment systems, our expert staff at the Guernsey Electricity shop can help guide you through the jargon to find the best priced products.

Easy payment options are also available, helping spread the cost, along with a home delivery and installation service.

8. Planning any outdoor alterations or demolitions?

If you’re thinking about home improvements or a garden make-over, there may be a live electric cable beneath your property. There’s a risk of serious injury or death if cables are accidently damaged. 

Our free ClickB4Udig service will check for cables in your property’s vicinity and give you advice on how to proceed. If you need further information, contact 01481 200700 and press 5 for assistance. Examples of work include property demolition, garden digging, borehole sinking or installing a new fence post.

Moving House Checklists

Moving house can be exciting as well as stressful, so we’ve put together a simple Moving House Checklist with contact details of utility firms, other companies and organisations that you need to let know that you’re moving.

For electricity, here’s a reminder of what to do:

Complete Moving Out form

 Download

Complete Moving In form

 Download

Set up new electricity account

 Call 01481 200700 & press 4

Locate your new meter

 How to read your meter

Check which tariff your new property is on

Call 01481 200700 for assistance

 Download Super Economy 12

Check your central heating system

Speak to one of our energy advisors for assistance

 Call 01481 200700

Check your water heating system

Speak to one of our energy advisors for assistance

 Call 01481 200700

Electrical installations & Service Application

 Download

Get advice on home appliances

 Call in store or phone 01481 241941

Check for cables under your property

 ClickB4UDig