For a better, faster and safer online experience, upgrade your browser. Find out moreClose
Guernsey Electricity uses cookies, you can find out more information here Close

Customer Information

What to do if your lights go out and your sockets fail. Advice on how to check for common problems and what to do next.

Power Failure Help »

Our new, 'Pay As You Go' meters help you to keep track of how much electricity you use. Easy to use, they also feature ‘Friendly’ periods which mean that you will never be left without power.

Pay As You Go »

Here you can apply for a new supply, additional load and/or alterations to your existing supply. You should also apply here if you are considering the connection of private generation from renewable energies such as solar, wind or heat pumps.

New Supply Application »

Find out more about the range of tariffs we offer. From domestic properties through to small and large businesses, there is a tariff to suit you.

Tariffs »

This section features answers to frequently asked questions about the company and our services. If however, you can't find the information you are looking for here, please contact us and we'll do all we can to help.

FAQs »

We offer additional services for customers who are vulnerable. If you or anyone you know would benefit from this service, then please get in touch.

Vulnerable Customers »


We've put together some tips on how to reduce the amount of electricity you use to help make savings on your bill and be greener too!

Energy Efficiency »

Would you like to see how we create the electricity that powers our island? We offer tours of the power station to individuals and groups of all ages and we'd be delighted to show you around!

Power Station Tours »

At Guernsey Electricity we are committed to reducing our carbon intensity for the benefit of the island. We publish quarterly Green House Gas emission figures as well as data on the importation vs generation of electricity.

Carbon Reporting »

Check out some of our useful documents such as the Economy 12 Application Form and the latest version of our Health & Safety Policy Statement - all in one place.

Downloads »

There are a number of options for Guernsey Electricity customers to pay their electricity bills.

Ways to Pay »