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In an emergency, please use our 24 hour freephone emergency number 0800 587 0285. Our engineers are available 24 hours a day, 365 days a year.
If you believe your emergency is due a wider power failure, please refer to the advice on our Customer Information pages: Power Failure Help
If however, you have established that the fault is within your property only - call us and we can send out an electrician.
If your lights go out and your sockets fail, there could be a number of reasons.
You power supply can be affected for many reasons
- your trip switch may have operated
- the main service fuse in your home may have failed
- your pre-payment meter may have run out of credit or may be faulty
- There may be a network fault in your area
FIRST check your trip switch, which generally is next to your main fuse box or the electricity meter.
Check our power failure help page for step by step advice.
We endeavour to provide additional services to our vulnerable customer services free of charge, if however a charge has to be made, customers will be informed of any charge in advance so the customer can make an informed decision.
For more information about our special services call us on 01481 200700 or email customer@electricity.gg
How to identify our employees
Our representative will always carry their identity card. This card includes the Guernsey Electricity logo, the name of the employee, their department and job title together with their photo and signature.
If you are at all suspicious that the caller is not genuine, DO NOT LET THEM IN. Call us on 200700 or call the police.
All the meter readers, fixers and technicians wear uniforms. However, there are some of our representatives who do not wear a uniform, and may not arrive in a vehicle with our company logo, but they will all have an identity card.
If you are on our register you can also ask the meter reader for your reference number. This is found at the top right hand corner of all of your bills.
We can also arrange for the meter reader to quote a password chosen by you. You will need to contact our Customer Accounts section on 200700 to arrange this. They will be happy to record a password of your choice which will be passed only to our representatives should they need to call.
When we will call?
Our representatives work Monday to Friday. Appointments can be made between 8am and 4pm. If you have a request outside these times we will always try to accommodate you. However, if we are making calls where we do not need access to your premises we sometimes work outside these times.
Bill forwarding
We understand that sometimes you may be a little forgetful. If you are worried about this we can arrange to contact a person nominated by you should you forget to pay your bill. We can also arrange that all correspondence from us is forwarded straight to a nominated person.
Form filling
If there is any reason why we request that you fill in one of our forms, our Customer Accounts department will be pleased to fill in the form for you while you are on the telephone. We will then post you the form for your signature.
Talking Bills
Should you have difficulty seeing or understanding our bills you can register for our talking bills service. One of our representatives will phone you when your bill is produced and let you know how much your bill is and when it is to be paid by. If you wish you can phone us when you have the bill and we will explain any queries you may have.
Reading your meter
If it is hard for you to read your meter because it is an awkward place we may move the meter free of charge if a suitable place can be found nearby. If a charge has to be made we will inform you of any charges in advance so you can make an informed decision.
Special arrangements
If you require any special arrangements, which are not covered here, please feel free to discuss them with our Customer Services department. They will consider any requests and we will do our best to accommodate them.
Special controls and adaptors
There are a number of controls and adaptors available to make it easier to use electrical appliances. You can get more information by calling or writing to:
Guernsey Disability Alliance, Health Information Exchange, Beau Sejour, Amherst, St Peter Port, GY1 2DH
Telephone: 07781 467316
Don't pay for someone else's electricity, let us know if you are moving house to make sure you're billed correctly.
Moving out
It's best to let us know as soon as possible, and at least 1 week in advance, before you move out of a property. This is to make sure we stop billing you as of the date you've moved out so you do not become liable for the next tenant or owner's electricity bill.
Moving in
Again it's best to let us know as soon as possible and at least 1 week in advance. If the previous owner or tenant has confirmed a moving out date and we haven't received confirmation that someone new is moving in, we will disconnect the electricity supply until someone tells us otherwise. This could mean you'll be out of power on your moving in day if we don't know who is now responsible for the electricity supply.
Moving form
No - unless you are replacing an existing electric heating system. However, your preferred installer will always do their best to provide a solution in an emergency.
Switching to an electric system is a positive development for your property and similar to other property improvements such as extensions and roof renovations, it will take time to complete.
Lead times will vary depending on workload and availability, and it is worth preparing for your switch to electric heating well in advance. Please be aware that your property may need a supply line cable upgrade which will add to the timeframe.
We also recommend switching during the spring and summer months when possible so the work can be carried out when you do not need to use the heating. Depending on the work required, it may take several weeks from start to finish.
Online Form to get in touch.
Useful contact numbers:
Customer Service: 01481 200700 customer@electricity.gg
House move: 01481 200700 mh@electricity.gg
Heating Solutions & Sales: 01481 200749 energy.sales@electricity.gg
Electricians & Plumbers: 01481 241984 contracting@electricity.gg
Electrical Inspections: 01481 200728 Inspectors@electricity.gg
Retail Shop: 01481 200789 shop@electricity.gg
Media Enquiries, Ian Le Moigne : 07781 162126 - ian@ilm.agency
Address :
Electricity House, Northside, Vale, Guernsey GY1 3AD
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Opening times are as follows:
Shop: 9.00am - 5.00pm (Monday - Saturday)
Offices: 8.30am - 2.00pm (Monday - Friday)