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My Account FAQ

1. How can I pay my bill?
There are many ways to pay your bill, including an online payments facility.
Click here to find out about other options.

2. Who do I contact to change my address?
Please call 200700 and ask to speak to the Customer Accounts department.

3. How do I submit an online meter reading?
Please click here to submit your meter reading.

4. How can I save money on my electricity bill?
Click here to find out more about energy efficiency

5. How often is my meter read?
Please click here to find out more.