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Ways to Pay

There are a number of options for Guernsey Electricity customers to pay their electricity bills.

Quarterly Payments

Quarterly payment of your account in full will be accepted at Barclays Bank High Street using the Bank Giro Credit.

Guernsey Post

Pay your bill at all Guernsey Post outlets with a copy of your statement. Payments can be made by cash, cheque, debit or credit card (credit card payments will incur an additional charge). Please ensure you present a copy of your statement to verify the payment.

Click here to find the most convenient Guernsey Post Office outlet for you.

Standing Order

Monthly payment can be arranged by Standing Order through your bank account or Barclays Bank. If you wish to pay into Barclays Bank, please contact us for a paying-in book. Customers paying in accordance with our recommended calculation may receive a 2% discount on their consumption.

By Post

Cheques should be made payable to "Guernsey Electricity Limited". Please write your reference number on the back of the cheque and enclose the remittance advice at the bottom of the statement. If a receipt is required please post your cheque with the whole statement to FREEPOST GU355, Guernsey Electricity, Guernsey, GY1 5SS

Credit/Debit Card

Payment will be accepted by telephone on 01481 200700 or online. We accept Visa, Delta, Electron, JCB, MasterCard, Eurocard, Switch and Solo

Regular Payments

Weekly, fortnightly or monthly payments will be accepted at Guernsey Post with your statement or Barclays Bank providing the amount is pre-arranged with one of our Customer Relationship Agents.

Prepayment Meters

Paywise Card prepayment meters are available to any customer providing there is acceptable access to the metering position. Cards can be topped up at various points around the island. If you choose to pay your electricity using this method, it is your responsibility to ensure you have sufficient credit for the full amount of energy you require.

Click here to find the most convenient outlet for you.

Billing

We will send out regular bills which may be estimated. Providing us with your own meter reading will help determine an accurate statement of your account.

We allow 21 days credit from the date of the bill. The law enables Guernsey Electricity to ask for security against future bills if your account is paid late.

The meter readings are conclusive evidence in the absence of fraud, of the value of the supply. If the meter is damaged, slows down or stops we reserve the right to base your bill on a reasonable assumption of your usage based on previous consumption.

On a prepayment meter, it is your responsibility to ensure you have sufficient credit for the amount of energy you require.

Who to Contact

For general account queries and or make a payment, please call one of our Customer Relationship Agents on 01481 200700 or email customer@electricity.gg