Following on from the success of the scheme’s initial phase, a unique customer card will be given to customers who currently use paying-in books. They will then be able to go to any of the island’s 10 post office branches, pay their bill and their card scanned to confirm their identity and that payment has been made.
‘We’re always looking at ways to make it easier for people to pay their bills. For those who like to pay in person, the new customer card means they won’t have to carry around the old paying-in book. Post offices are also open six days a week and have 10 locations around the island’ said Clare Packman, communications manager at Guernsey Electricity.
‘We have already received positive feedback from customers regarding the additional payment facilities at the Post Offices.’
She added: ‘Other options include a monthly standing order which can offer a 2% discount, quarterly payments, cheques and by phone or online with a credit/debit card. Customers paying by Paywise Prepayment cards can now top up at any one of Guernsey Electricity’s locations. Please see our website or social media pages for more details.’
The new payment method comes after the introduction in July of payments at Post Offices after Guernsey Electricity actively informed customers that the cash desk at the company’s Bridge offices was closing.
As part of the new development, customers are reminded that as of 1 November 2017, the cash desk has now closed at Electricity House. Guernsey Electricity’s retail shop remains open as normal Monday to Saturday.