Access to PremisesReading of Customers' Meters
If you have a normal quarterly credit meter we will ask you to send us a reading every quarter as highlighted in yellow for your parish in the table below. If you do not send us a reading we will estimate you. We will plan to read your meter about once a year. If you would like to view the table please click here.
The reading of the meter shall be conclusive evidence in the absence of fraud of the value of the supply. If the meter is damaged, slows down or stops we reserve the right to base your bill on a reasonable assumption of your usage based on previous consumptions.
Should the Meter Reader unfortunately cause any damage while at your property we will consider any claim for compensation. Claims should be submitted in writing to the Customer Accounts Manager and should include all details of the damage caused.
During the meter reading our meter reader will visually inspect the meter for external damage and deterioration. If you are aware of any damage or have reason to believe the meter is not functioning correctly please contact our meter department on tel no. 241990.
We will ensure that we leave your premises as secure as we find it. We will agree to many special arrangements for access but always make sure that we also leave the premises as secure as you wish.