Access to PremisesPayment of Bills
We will send you quarterly bills after requesting by letter that you send us a meter reading. We will plan to read your meter about once a year. Some of these bills may therefore be estimated. Sending in your own reading will help us provide you with an accurate statement of account. Readings can be sent into our main offices by simply completing the bottom of our letter and posting it to our Freepost address. Alternatively you may call or fax us free on one of our freephone numbers or submit them over the Internet www.electricity.gg. This can also be done following the receipt of an estimated account.
If you are unable to read your electricity meter we will be happy to send you a copy of our leaflet "HELP YOURSELF TO USE ELECTRICITY WISELY" which, together with useful facts on what uses how much electricity, will explain how to read your meter correctly. If you are still unable to read your meter we will agree an appointment with you for us to take a meter reading.
Your bill will be made up of a standing charge and the units used as calculated from the meter reading. For full details of our charges please ask us to send you our tariff sheet.
If you pay your bill after it arrives, we allow 21 days credit from the date on the bill. However, should you fall behind and pay your accounts late we may ask for security against future bills.
If you are having difficulty paying your bill you may wish to consider an alternative method of payment from the list below or contact one of our Credit Controllers who will be pleased to discuss any proposals you may have.
METHODS OF PAYMENT
QUARTERLY
Payment of your account in full will be accepted at Guernsey Electricity’s Cash Desk on the Bridge or Barclays Bank High Street using the Bank Giro Credit on the bottom of the statement.
BY POST
Cheques should be made payable to GUERNSEY ELECTRICITY LTD. Please write your reference number on the back of the cheque and enclose the remittance advice at the bottom of the statement. If a receipt is required please post your cheque with the whole statement. Our Freepost address is: Guernsey Electricity, FREEPOST, Guernsey, GY1 5SS.
INTERNET
Our online payments system allows customers to pay any amount owed to Guernsey Electricity via our Internet site. This could be for your electricity bill or for any work completed by our staff. Please click here to begin payment.
MONTHLY PAYMENTS
Payments can be arranged by Standing Order through your bank account, by payment into our Cash Desk or Barclays Bank. If you wish to pay into Barclays bank you will need to contact us for a paying in book. Payment by this method normally attracts a discount on your consumption of 2%.
If you wish to correspond with Guernsey Electricity by e-mail please contact us on customer@electricity.gg
CREDIT/DEBIT CARD
Payment will be accepted at our Cash Desk, by telephone or via our web site.
Any card showing one of the following signs is acceptable: VISA, DELTA, ELECTRON, JCB, MASTERCARD, EUROCARD, SWITCH, SOLO.
REGULAR PAYMENTS
Weekly, fortnightly or monthly payments of an account will be accepted at our cash desk or Barclays Bank providing the amount is pre-arranged with one of our Credit Controllers. A simple payment book will be issued to enable you to keep trace of your payments. Payments may also be made against a weekly self-reading of the meter.
PREPAYMENT METERS
Key meters are available to any customer providing there is acceptable access to the metering position. Keys can be charged at our Cash Desk. We also have Key-charging points at Candie Cache stores, Landes du Marche Garage, Total Service Station at Ville au Roi, Checkers Express in the Pollet and the Island Shoppers on the Bridge and at Collings Road.
If you take your supply through the medium of a prepayment meter, it is your responsibility to ensure you have sufficient credit for the amount of energy you require.
CREDIT BALANCES
If you have opted for one of our regular payment options, we will refund any credit balance over £20.00 when the meter is read. We will leave control of this amount in your hands and you may wish to increase or decrease this refund level to suit your consumption pattern.