Access to PremisesServices for the Elderly, Chronically Sick, or Disabled
At Guernsey Electricity we maintain a confidential register of customers who are elderly, chronically sick or disabled. If you would like to be included on this register please let our Customer Accounts department know. We offer special services to customers on this register to help them manage their electricity charges.
Guernsey Electricity endeavours to provide all of its special services to customers on the register free of charge, if however a charge has to be made, each customer will be informed of any charge in advance so the customer can make an informed decision.
We are very much aware that the elderly can be concerned about visitors to their home.
How to identify our employees.
Our representative will always carry his identity card. This card includes the Guernsey Electricity logo, the name of the employee, their department and job title together with their photo and signature. If you are at all suspicious that the caller is not genuine, DO NOT LET THEM IN. Call us on 200700 or call the police.
All the Meter Readers, fixers and technicians wear uniforms. However, there are some of our representatives who do not wear a uniform. They will still have an identity card as detailed above. Not all of our representatives will arrive in a vehicle with our company logo, but they will all have an identity card.
If you are on our register you can also ask the Meter Reader for your reference number. This is found at the top right hand corner of all of your bills.
We can also arrange for the Meter Reader to quote a password chosen by you. You will need to contact our Customer Accounts section to arrange this. They will be happy to record a password of your choice which will be passed only to our representatives should they need to call.
When we will call.
Our representatives work Monday to Friday. Appointments can be made between 8:00 am and 4:00 pm. If you have a request outside these times we will always try to accommodate you. However, if we are making calls where we do not need access to your premises we sometimes work outside these times.
Bill forwarding.
We understand that sometimes you may be a little forgetful. If you are worried about this we can arrange to contact a person nominated by you should you forget to pay your bill. We can also arrange that all correspondence from us is forwarded straight to a nominated person.
Form filling.
If there is any reason why we request that you fill in one of our forms, our Customer Accounts department will be pleased to fill in the form for you while you are on the telephone. We will then post you the form for your signature.
Talking Bills.
Should you have difficulty seeing or understanding our bills you can register for our talking bills service. One of our representatives will phone you when your bill is produced and let you know how much your bill is and when it is to be paid by. If you wish you can phone us when you have the bill and we will explain any queries you may have.
Reading your meter.
If it is hard for you to read your meter because it is an awkward place we may move the meter free of charge if a suitable place can be found nearby. If a charge has to be made we will inform you of any charges in advance so you can make an informed decision.
Using electricity efficiently and safely.
Guernsey Electricity has available free of charge a number of information leaflets providing advice on, "Using energy wisely", "Safety in the home", "Guide to running costs" and "Warmth without waste". Alternatively you can contact our Energy Sales section who will give advice and answer any questions you may have.
Special arrangements.
If you require any special arrangements, which are not covered here, please feel free to discuss them with our Customer Accounts department. They will consider any requests and we will do our best to accommodate them.
Special controls and adaptors.
There are available a number controls and adaptors available to make it easier to use electrical appliances. You can get more information by calling or writing to:-
Disability Information, Information Exchange Guernsey, Amherst, St Peter Port, GY1 2DH.Tel 707470