The company has confirmed it is prioritising the continuity of electricity supply and adhering strictly to all relevant guidance on the safety and wellbeing of staff, customers and members of the general public.
Alan Bates, CEO, of Guernsey Electricity, said he is mindful of reassuring Islanders of the company’s responsibilities during such unprecedented times.
"We have moved to a new phase of our business continuity plan in line with States of Guernsey advice that covers visiting customers and where possible working remotely, which, of course, limits the services we will be providing as we have fewer staff available on-site.
“Key to this is putting in place appropriate mitigations for employees who are responsible for maintaining the supply of electricity to the Island and we have the correct protocols in place.”
The company has published details of how to reach its various services:
Emergencies – these services continue through Freephone number 0800 587 0285 or 200700, as per the normal procedure.
Home Visits – essential home visits may go ahead; however, an additional risk assessment will be carried out beforehand to ensure it is safe to do so for the customer and electrician. Non-essential works will only be carried out in premises that are not presently occupied
Office – 200700, or firstname.lastname@example.org
Pay as you go/ top up meters – 241990 or email@example.com
General enquiries – meter readings, account enquiries, payments or moving house – 200700 or firstname.lastname@example.org, 08:30-17:00, Monday to Friday.
Shop – the shop is currently closed and home deliveries suspended while focussing on essential services only. If an appliance needs replacing urgently, email@example.com
Mr Bates added, “If customers can self-serve, such as their paying bills and submitting meter readings through www.guernseyelectricity.gg, that would be appreciated.
“Should anyone be worried about their financial situation because of the effects of Coronavirus, they are advised to get in touch.”