Please note cards can no longer be topped up at Guernsey Electricity. 

For information on how to operate your Pay As You Go meter, please take a look at our information leaflet.

If you're interested in transferring to our latest Pay As You Go metering system or for more information contact our Meters Department on 01481 200700 or email customer.accounts@electricity.gg

Lost your card?

Should you lose your card, please call in to Guernsey Electricity on the Bridge to arrange for a replacement. Repeated losses may result in a small charge.

Emergency Credit

You can activate the Emergency Credit (£2.00) when the credit shown on the meter is below £1.00.
Emergency credit is available if the orange E/Credit light '4' is flashing.

To activate Emergency credit just press the button '6' at the bottom of the meter, if the credit is below £0.00 the supply will be reconnected. The meter display will alternate between the Credit Balance -BAL and remaining Emergency Credit --1 available before disconnection.

Once the Emergency credit has been used up, the entire balance due will have to be repaid before your supply can be reconnected.