In November 2015, Whirlpool, which owns Hotpoint, Indesit and Creda amongst others, identified a safety defect in some models caused when excess fluff touches the heating element. Since then it has been replacing or repairing an estimated 3.8 million potentially faulty machines across the UK including thousands in the Channel Islands. The work is being undertaken by Whirlpool approved service agents.
At the time, Whirlpool advised people that they could continue to use their tumble dryer while waiting for the modification, providing it was not left unattended. However, earlier this week, Whirlpool updated its advice to customers.
‘I have written to Whirlpool and stressed how disappointed I am with their approach which will understandably cause anxiety and concern to customers. Unfortunately Guernsey Electricity is limited in what it can do to help customers who own a faulty machine as we are only a retailer and not an approved service centre so therefore can not undertake any repairs or offer a replacement,’ said Malcolm Woodhams, Guernsey Electricity retail manager.
‘However, our customers are our top priority and so if we can do something to speed up the process then we are committed to doing so. I want to ensure that customers understand what options are available to them.’
Valpy’s is the only local Hotpointapproved repair agent and employed an additional person to assist with undertaking the modifications needed.
‘Valpy’s has been very good and is doing the best they can, but this new advice from Whirlpool for affected customers not to use the machines puts the onus on Whirlpool to not let our customers wait any longer than is necessary.’
Mr Woodhams reminded islanders that it is essential that anyone with an affected appliance registers with Whirlpool in order that arrangements can be made for the modification
Whirlpool tumble dryer owners can find out if their dryer is affected on https://safety.hotpoint.eu/, https://safety.indesit.eu/, and https://safety-swan.eu, or call a dedicated freephone helpline on 0800 151 0905 for the UK.