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Online Services

Using your credit or debit card, you can pay any amount owed to Guernsey Electricity here. You will be transferred to a secure payment area maintained by PayPoint and at no time will Guernsey Electricity store your credit/debit card details.

Pay Online »

We are in the process of introducing a new customer billing system. Our new system will allow us to make significant improvements to the way we manage your account in the future. It will offer you a better customer experience and take us another step closer to the electric future. Electronic billing direct to your inbox We are delighted that this new system allows e-billing direct to your inbox, removing the need for you to check your online account. If you would like to use this service and switch to receiving your statements via email, please click here. Online statement services As part of the upgrade process, we will be removing access to viewing statements online. You will no longer have access from Monday 19th April 2021. Please download any documents you require by this date. We understand this may be an inconvenience for a short time, but we are working hard to bring you a much-improved experience with Guernsey Electricity in the future. We hope that your experience transitioning to the new system will be smooth, but if you have any questions, please get in touch.

My Statements »

Much of Guernsey is now covered by automated meters but we still occasionally need you to read your meter. For your convenience you can submit your readings here.

Meter Reading »

If you have not already done so, it is important to inform us when you move in or out of a property or when someone else takes over the responsibility for the electricity supply to a property. This needs to be done whether you are an existing customer, a new customer or a landlord. We require at least 2 working days-notice prior to the date of the move. This allows us time to set up the account and to arrange a visit to the property if we need to read the meter manually. Please note: If we do not receive confirmation of the incoming customer and a new account is not set up in time, the supply will be disconnected. If you are a brand new customer, we will send you a standing order form that relates to your new home once we have received the relevant details below.

Moving House »

Here you can apply for a new supply, additional load and/or alterations to your existing supply. You should also apply here if you are considering the connection of private generation from renewable energies such as solar, wind or heat pumps.

New Supply Application »

Details about the different sections of your bill and where to find information such as your account number, the tariff your are on and how much electricity you are using.