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Your statements

We are in the process of introducing a new customer billing system.

We are in the process of introducing a new customer billing system. Our new system will allow us to make significant improvements to the way we manage your account in the future. It will offer you a better customer experience and take us another step closer to the electric future.

Electronic billing direct to your inbox

We are delighted that this new system allows e-billing direct to your inbox, removing the need for you to check your online account. If you would like to use this service and switch to receive your statements via email, please contact our account team to switch.

Online statement services

As part of the upgrade process since Monday 19th April we have removed access to viewing statements online.

We understand this may be an inconvenience for a short time, but we are working hard to bring you a much-improved experience with Guernsey Electricity in the future. We hope that your experience transitioning to the new system will be smooth, but if you have any questions, please get in touch.

To find out more about the new statements, please click here.