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Festive pay as you go friendly times

Our festive meter friendly times are in place this year, ensuring pay as you go customers will still be able to cook the turkey if they forget to top up ahead of the festive celebrations.

Over Christmas any customers with prepayment meters will benefit from our additional “friendly times”. During these times, if you run out of credit on your meter, your supply will stay on.


This year’s “friendly times” are as follows:

  • Christmas friendly period: from 4.30pm Friday 23rd until 9am on the 28th
  • New Year friendly period: Friday 30th at 4.30pm until Tuesday 3rd at 9am


Please note, that this does mean if you don’t top up by the end of the friendly time period top up, your electricity will switch off once the "friendly times" finish at 9am on 28th December 2022 and Tuesday 3rd Jan respectively. Any electricity used that there wasn't credit for will come off the balance of the next top up.

Prepayment top ups can be purchased from the following locations: 

Candie Cache Stores, Jeffreys Garage, Iceland (the Bridge), Checkers Express – Landes du Marche and Collings Road and Co-Op - the Market and Forest. 

Please check with each individual shop for their December opening times.