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Customer Resolutions Manager
The Customer Resolutions Manager plays a key role within Customer Service, providing a point of contact for complainants and stakeholders and managing the execution of the end-to-end complaints handling process including Root Cause Analysis.
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Corporate Accounts Officer
The Corporate Accounts Officer will be part of a team responsible for carrying out the end-to-end account restructuring for corporate customers with multiple accounts based on the customer’s preferred invoice structuring within company policy and guidelines.
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Electrician
The Electrician will carry out electrical installation, repair and maintenance works and will ensure these works are carried out to a high standard in an efficient commercial and customer focused manner.
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Electrical Team Lead
Supervise, plan works and act as mentor to tradesmen, apprentices and other colleagues together with overseeing the work of sub-contractors. The lead will also carry out electrical installations, repairs and maintenance works of their own. They will ensure works are carried out to a high standard, in a safe, efficient and effective manner providing a superior customer experience and a high degree of commercial focus.
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Warehouse Buyer
Responsible for buying and ordering materials for the operation of the business, monitoring of stock held in the Warehouse, monitoring of deliveries and negotiations with suppliers to ensure cost effective sourcing that provides value for money to the business.
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Apprentice Jointer
To install, connect, repair and maintain LV and HV electrical plant, cabling and control systems up to 90kV. The principal role of a Jointer is to ensure distribution cables and plant work correctly and reliably. To create this, a jointer requires sound technique, manual dexterity, attention to detail and a conscientious approach. The post holder will train on both HV and LV plant and cables up to 90kV.
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Retail Assistant
To assist customers in the selection and purchase of products best suited to meet their needs in a highly competitive market place, offering a wide range of home entertainment, domestic appliances and small accessories.
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Design Engineer (Power Networks)
To work with a team in developing and maintaining a holistic design for an evolving sustainable island wide energy supply fit for the future energy transition.
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Business Analyst
The Business Analyst will provide an interface between various stakeholders within the business to deliver cost effective, impactful, and highly integrated business & management information solutions.
The Business analyst will utilise their broad business knowledge and experience to expand GEL’s capabilities in the area of business process design & re-engineering and application integration & configuration.
The Business Analyst will have the ability to develop and analyse detailed business and technical specification proposals and, working with both internal and external parties, deliver projects on time and within budget.
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Collections Advisor
As a member of our collections team you act as a liaison between our business and the customer to collect and resolve any outstanding balance enquiries. You will be confident in talking to people from various backgrounds to understand their circumstances and to support them, and to agree payment plans if required.
You will be positive, empathetic, honest, resilient and know how to stay calm in potentially difficult situations and we will provide you with all the training you need to feel confident in this role.
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Shift Operator
The Shift Operator is part of a team working 24 hour rotating shifts responsible for the safe and efficient operation of the generation plant. Operation and maintenance duties are diverse and are split between the generating stations. The post holder requires a good general mechanical aptitude and will have a competent knowledge of station systems to ensure their safety and the safety of other staff on the site.
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Contracting Customer Support Administration
To provide an administrative service to the contracting team through the maintenance of internal and external communication, suitable filing systems both digital and paper based, the handling of internal and external correspondence, customer enquiries and other duties as required.
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Project Manager
To provide Project Management support across the organisation, assisting with the successful delivery of projects and programmes as required.
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Mechanical Engineering Lead
To lead the mechanical element of the Generation Maintenance team to ensure that the objectives of optimal availability and safe operation of all power station plant are met with the planned delivery of quality and timely mechanical maintenance services.
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Trainee Distribution Engineer
To develop skills to be able to carry out all distribution operational engineering activities across various work streams including but not limited to fault restoration and repair, maintenance, and asset replacement projects. You would be expected to complete as part of training a minimum of HNC/HND in electrical and electronics.
Work is carried out in a variety of environments, in office, or on site, and on the public roadways in all weathers. Reasonable fitness is required for on-site work and the carrying of heavy test equipment. This role acts as a key interface between Distribution and Asset Management, ensuring day to day delivery of project work and work programmes.
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Meter Technician
To install and maintain electrical energy metering systems for customers and business across the island of Guernsey.
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Distribution Technician
To assist with distribution engineering activities across various work streams including but not limited to fault restoration and repair, maintenance, and asset replacement projects. The post holder is also required to take on and manage their own work particularly in relation to LV faults and LV project work.
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