Support Organisations
Customer support
Find out more about support available if you or someone you know is struggling to keep on top of their electricity bills.
What support is available for those struggling to pay their bill?
We’re here to support you if you need help paying for your electricity bills or managing your account.
Our friendly and experienced team can help you manage your usage, offer advice, and connect you with other organisations that may be able to help. Getting in touch early means we can find the best solutions for your needs and provide peace of mind.
Contact Information
If you are worried, don’t hesitate to call our Customer Service team on 01481 200700 or email customer@electricity.gg.
There are further independent services available for those who may be struggling
Citizens Advice – Offer free and confidential advice service.
Contact: 01481 242266 or to check if you need to book an appointment please contact them to find out options for visiting their office.
Guernsey Welfare Service – Offer a non-judgmental, confidential service.
Contact: 07839 724300
Age Concern – Provide support and social events for older members of the community.
Contact: 01481 263228