First things first - congratulations on your new home! Now the practical stuff.
It is important to inform us when you move in or out of a property or when someone else takes over the responsibility for the electricity supply to a property.
This needs to be done whether you are an existing customer, a new customer, a landlord or a pay as you go customer.
We require at least 7 days-notice prior to the date of the move. This allows us time to set up the account and to arrange a visit to the property if we need to read the meter manually. If you are a brand new customer, we will send you a standing order form that relates to your new home once we have received the relevant details below.
Please note: If we do not receive confirmation of the incoming customer and a new account is not set up in time, the supply will be disconnected.
If you use the Super Economy 12 Tariff, please be aware that different time bands can be assigned different property. This means the times you've become used to may now be different and it's worth finding them out. Check if the times are printed on your meter or give us a call to confirm.
Find answers to some frequently asked moving-home questions here.
This is at the top right of your statement and starts with ‘CUS’ for example CUS1234567. You’ll need to have this to hand if you talk to our team about your account, submitting a meter reading or to make a payment.
If you cannot find your customer number then please call 01481 200700 or email: customer@electricity.gg
It's easy to get in touch with us. You can call or email each of our various departments.
Useful contact numbers:
Customer Service: 01481 200700 customer@electricity.gg
House move: 01481 200700 mh@electricity.gg
Heating Solutions & Sales: 01481 200749 energy.sales@electricity.gg
Electricians & Plumbers: 01481 241984 contracting@electricity.gg
Electrical Inspections: 01481 200728 Inspectors@electricity.gg
Retail Shop: 01481 200789 shop@electricity.gg
Media Enquiries, Ian Le Moigne : 07781 162126 - ian@ilm.agency
Address :
Electricity House, Northside, Vale, Guernsey GY1 3AD
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Opening times are as follows:
Shop: 9.00am - 5.00pm (Monday - Saturday)
Offices: 8.30am - 2.00pm (Monday - Friday)
We offer a range of tariffs to suit your lifestyle and to meet your electricity needs from lighting to heating and everything in-between. Please take a look at our tariffs for more information.
Lighting and power
Many customers use the Super Economy 12 Tariff which is made up of 12 hours low-rate electricity.
Electric heating
This exclusive tariff is available 24/7 for those whose primary heating choice is electric
Air source heat pump
For this sustainable heating solution, there is an exclusive Heat Pump tariff available
For more information contact our Customer Accounts Team on 01481 200700 or email the team here
