Account

Moving in or out?

It’s quickest and easiest to tell us online. When you've moved into your new home we recommend you track down the electricity meter so you know where it is. Plus you'll be able to get your opening meter readings so your energy bills are accurate.
Moving Form

It is important to inform us when you move in or out of a property or when someone else takes over the responsibility for the electricity supply to a property. This needs to be done whether you are an existing customer, a new customer, a landlord or a pay as you go customer.

Moving In

  • Notice period

    We require at least 7 days-notice prior to the date of the move.  If we do not receive confirmation of the incoming customer and a new account is not set up in time, the supply will be disconnected.

     

  • What tariff am I on?

    We offer a range of tariffs to suit your lifestyle and to meet your electricity needs from lighting to heating and everything in-between. Please take a  look at our tariffs for more information.

  • What is my customer number and where can I find it?

    Its at the top right of your statement and starts with ‘CUS’ for example CUS1234567. You’ll need to have this to hand if you talk to our team about your account, submitting a meter reading or to make a payment. 

    If you cannot find your customer number then please email: customer@electricity.gg 

Moving Out

  • Notice period

    We require at least 7 days-notice prior to the date of the move. This allows us time to settle up the account and to arrange a visit to the property if we need to read the meter manually. 

  • Moving house confirmation

    It is important to inform us when you move in or out of a property or when someone else takes over the responsibility for the electricity supply to a property.

    This needs to be done whether you are an existing customer, a new customer, a landlord or a pay as you go customer.

  • Submit a final meter reading

    To submit your final meter reading please email mh@electricity.gg  including your full name, customer number and the address of the property that you are moving out of.

Please Complete The Form