We require at least 7 days-notice prior to the date of the move. If we do not receive confirmation of the incoming customer and a new account is not set up in time, the supply will be disconnected.
We offer a range of tariffs to suit your lifestyle and to meet your electricity needs from lighting to heating and everything in-between. Please take a look at our tariffs for more information.
Its at the top right of your statement and starts with ‘CUS’ for example CUS1234567. You’ll need to have this to hand if you talk to our team about your account, submitting a meter reading or to make a payment.
If you cannot find your customer number then please email: firstname.lastname@example.org
We require at least 7 days-notice prior to the date of the move. This allows us time to settle up the account and to arrange a visit to the property if we need to read the meter manually.
It is important to inform us when you move in or out of a property or when someone else takes over the responsibility for the electricity supply to a property.
This needs to be done whether you are an existing customer, a new customer, a landlord or a pay as you go customer.
To submit your final meter reading please email email@example.com including your full name, customer number and the address of the property that you are moving out of.