• Save money and save the planet

    We’ve put together these helpful tips to help you save energy and money.

  • Am I on the right tariff?

    There are a range of tariffs designed to suit different lifestyles and to meet your electricity needs for your lifestyle.

Here to help

Can't find your question? Take a look at our help section

How can we help?
Am I on the right tariff?

We offer a range of tariffs to suit your lifestyle and to meet your electricity needs from lighting to heating and everything in-between. Please take a  look at our tariffs for more information.

Lighting and power

Many customers use the Super Economy 12 Tariff which is made up of 12 hours low-rate electricity. 

Electric heating

This exclusive tariff is available 24/7 for those whose primary heating choice is electric

Air source heat pump

For this sustainable heating solution, there is an exclusive Heat Pump tariff available 

For more information contact our Customer Accounts Team on 01481 200700 or email the team here

What is my customer number and where can I find it?

This is at the top right of your statement and starts with ‘CUS’ for example CUS1234567. You’ll need to have this to hand if you talk to our team about your account, submitting a meter reading or to make a payment. 

If you cannot find your customer number then please call 01481 200700 or email: customer@electricity.gg 

Switching to E-Billing

Electronic billing direct to your inbox.

Our system allows e-billing direct to your inbox, removing the need for you to check your online account. If you would like to use this service and switch to receiving your statements via email, please get in touch.

Send an email through to our customer service team including your customer reference number and we will switch you to our paperless service.

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