Cyber Security
We will never ask for your personal bank details. If you are asked to provide these details by a caller claiming to be Guernsey Electricity, then this is most likely a scam. Scam callers may use your financial information for fraudulent activity or to commit theft.
If you’re not sure whether a phone call is genuine, please put the phone down and call us back on 01481 200700, we can verify the caller and put you through to them. Alternatively, you can email us on customer@electricity.gg to verify any suspicious activity.
Guernsey Electricity will never ask for your personal banking passwords or Personal Identification Number (PIN). If you are asked to provide these details by a caller claiming to be Guernsey Electricity, then this is most likely a scam.
One of the simplest yet effective ways to increase your cyber security is to create a password that is strong and unique.
Guernsey Electricity will only email you through our dedicated email domain ending ‘@electricity.gg’. If you receive an email from another domain claiming to be us, this could be a scam or a ‘phishing’ email. Phishing emails often look normal; however, they are used to convince unsuspecting recipients into giving up personal information and details, potentially putting your identify and personal information at risk.
Often scam or ‘phishing’ emails include links that may get you to enter your username and password on genuine looking but fake webpages, which will send the details you enter to fraudsters. If you become suspicious of an email, do not click on any links or download any attachments, even if they look convincing.
Our operating hours are Monday to Friday between 8:30 am to 5 pm. If you receive a phone call outside of our operating hours, this will not be Guernsey Electricity.
All our employees will carry an identity card, clearly showing:
- The Guernsey Electricity logo
- The name of the employee
- Their department and job title
- Their photo
Some of our representatives do not wear uniforms, however they will all have an identity card.
If you are suspicious of a caller that is not genuine, do not let them in. Call us on 200700 or call the police.
We will periodically review and update this guidance to reflect the latest security practices.